SLP CV Writing Terms & Conditions

1.1. By placing an order with SLP CV Writing (“we/us/our”), you, the Client (“you/your”), agree to accept our Terms and Conditions.
1.2. We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
1.3. Furthermore, your access to and use of is subject exclusively and strictly to our Terms and Conditions.
1.4. No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
1.5. We retain the right to revoke your right to continued use of our services at our discretion.
1.6. These Terms & Conditions of Use shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English court.
1.7. Your statutory rights are not affected by any of our terms, conditions or policies.

Turnaround Times

2.1. The following clauses relate purely to our CV writing service
2.2. Upon receipt of ‘Confirmed’ booking contact will be made within 24-48 hours, consultation will be undertaken 2-4 working days (depending on availability) following confirmed booking with development of new CV within 5-7 working days following initial consultation.
2.3. NB: All turnaround times relate only to standard Monday – Friday working days and exclude weekends and Bank Holidays or Formal Holiday Periods.

Payments, Refunds & VAT

3.1. Payment is required in full to confirm package booking. All payments are made securely through PayPal; no other payment method will be accepted.
3.2 Refunds will NOT be given unless it is proven beyond any doubt that the service received does not comply with CV package stated clearly on the website, contact in writing MUST be made within 5 working days following completion of work for any claim for a refund to be considered.
3.3. We reserve the right to terminate any contract due to offensive behaviour from a client. Offensive behaviour is defined as aggressive or abusive behaviour towards our staff. It should be noted that in the event of a dispute we welcome arbitration from a respected and mutually agreed independent third party such as “Which?”.


Cancellation & Returns Policy

5.1. This section applies only to goods which are not ‘made to the consumer’s specifications or clearly personalised’ and does not apply to services.


6.1. We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorised to handle such matters. Complaints may be made by email, except in cases where a client’s account has been terminated as a result of abusive conduct, in which case the associated email address (es) will also have been barred / blocked and complaints can only be received by post.
6.2. Should a complaint not be resolved to a client’s satisfaction, we welcome arbitration from a respected and mutually agreed independent third party such as “Which?”

Service Specific Terms and Conditions

7.1. CV Writing:

We do not undertake to include non-text elements, e.g. graphics (logos, photographs, etc.) within our CVs, with the exception of simple lines and boxes


Files provided on E-Mail are in Microsoft Word for Windows format and also PDF format. We cannot be held liable for incompatibility issues with a user’s individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense.

7.3. Email Despatch:

The above-mentioned terms and conditions relating to file formats (under ‘E-Mail’) also apply to files transmitted by email. It should further be noted that we cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.


Web Site Use

8.1. You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
8.2. You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
8.3. We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
8.4. Our web sites are provided to you on an ‘as is’ and ‘as available’ basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
8.5. We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
8.6. We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
8.7. All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
8.8. We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.
8.9. Internet communications are not secure and may be intercepted.
8.10. All emails are checked for all known viruses by Symantec Corporation software which is updated at least daily and no further liability can be accepted.
8.11. All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

Intellectual Property

9.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
9.2. You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited. .

10.1. Other Terms & Conditions

10.2. Disclaimer of Warranties. We specifically disclaim all implied warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of the system or services provided. No responsibility will be taken for loss of service or data for any reason, due to but not limited to server failures, hacking, fire, flood, acts of God, and theft, whether or not SLP CV Writing or its staff were responsible. No compensation will be given for such incidents. Affiliates must keep regular backups of all data.


11.1. Limitation of Liability

Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.

11.2. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.

11.3. Severance

Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared void, under the Unfair Terms in Consumer Contracts Regulations 1999, the contract will only continue to bind the parties if it is capable of continuing in existence without the unfair term(s).
For the avoidance of any doubt, we would reiterate that your statutory rights are not affected by any of our terms, conditions or policies.